Tag Archives: Social Media

MFTV: Building Effective Social Video

In this MFTV episode, we discuss how smartphones literally change the way consumers look at video—and why marketers need to adapt.

The New Instagram Update Is Perfect For Brand Storytellers

On Wednesday, Instagram announced that users will be able to combine up to 10 photos and video in a single post. The new Instagram update comes from community members looking to share more than just one moment in their feed—which is great news for brand storytellers and influencers.

Brands and influencers will no longer need to select one photo or post multiple times to share content with Instagram followers—adding depth to social storytelling.

Looking to test out the latest Instagram feature? It’s simple to assemble the slideshow-like gallery in just four steps.

Step 1:

Add photos to a gallery by tapping the plus icon at the bottom of the screen to upload a photo like you usually would. Then, tap the new icon in the bottom-right corner to select up to 10 photos and videos.

 

Step 2:

Adjust the order of the gallery by holding an image and rearranging the order in which you would like it to show up.

Step 3:

Edit images with all the standard Instagram filters. Note that the location tags, captions, like, and comments will apply to the entire slideshow gallery.

Step 4:

Post! Four blue dots along the bottom of a multi-photo post will indicate that followers should swipe through the post like a slideshow.

Post-Organic World: Social Media and the New Role of PR

Social media isn’t what it used to be. Public Relations professionals used to manage a brand’s social media presence by taking an organic approach—a natural, casual engagement strategy that prompted authentic interactions with the audience. Those days are long gone; we now live in a post-organic social media world where paid promotions rule over all.

PR pros are no stranger to major industry changes, which is why we need to remain on our toes in order to keep up with the changing social media landscape. The downside of this shift toward pay-to-play social media is obvious, as our organic efforts are disappearing and social media is morphing into an advertising outlet. Despite these big changes, there is still plenty for PR pros to celebrate in this “new world”:

  • We still create the stories. Despite the shift away from organic social media, PR professionals still have the power of developing and crafting a brand’s message. According to a blog post from Vision Critical, approximately 91 percent of customers want brands to be authentic with their social media content. With this in mind, it’s important to construct and convey a genuine identity that the target audience can engage with and relate to.
  • Paid social guarantees a larger audience. Organic content may have helped maintain an authentic image, but only certain Facebook followers would actually see your content (with even less seeing it following the algorithm changes the platform made this past June). With paid social media, you’re giving your brand’s content the opportunity to be seen on a much larger scale. On top of that, specific demographic and psychographic information is used to narrow down your audience to those most likely to embrace your message. There are no guarantees that this highly targeted audience will go out and buy your brand’s product or service, but with the insights provided from social media and the expertise of marketers, we’re able to get key brand messages in front of the right people.
  • The customer service element expands. Regardless of what industry you’re in, the phrase “keep the customer satisfied” remains a great piece of advice. With your content being seen on a much larger scale, user engagement increases, meaning a greater emphasis must be placed on monitoring. By being able to quickly respond to comments and questions from social users, a brand is likely to be seen as being attentive and customer-focused. And by resolving any issues, customer attitudes toward the brand are more likely to remain positive.

Marketers may be living in a post-organic social media world, but this is far from the end of social media—it’s simply one change in a long line of innovations. All platforms, especially Facebook, have made updates that impact the way marketers engage with their audiences, and they will continue to do so. Adapting to these updates by shifting your social strategy makes it easier to continue engaging with fans and potential customers. Social media isn’t what it used to be, but there are plenty of ways for brands to thrive in this new world.